Consumer Redressal Policy

At Keemorn, we are committed to delivering the best products and services to our valued customers. To ensure prompt resolution of any concerns, we have established the Consumer grGrievance Redressal Management Committee, responsible for addressing and resolving customer complaints efficiently.

Consumer Grievance Redressal Management Committee
The committee consists of three officers who ensure that every complaint, query, or clarification is handled with utmost care. The members of the committee are:

Mrs.Pardeep Kumar– 9929121908 support@keemorn.com
How to Lodge a Complaint
Customers can register their grievances through the following channels:

1. Complaint in Person:
Visit our corporate office during working hours (10:00 AM – 5:00 PM, Monday to Saturday) and submit a written application with full details:

Nature of grievance
Date of purchase
Distributor details
Copy of purchase invoice
Any other relevant documents

2. Complaints via Post/Email:
Customers can also submit grievances by sending a written complaint to our office address or emailing us at support@keemorn.com with complete details, including:

Nature of complaint
Purchase details (date, distributor, invoice copy)
Any supporting documents
3. Customer Care Support:
For immediate assistance, call our toll-free number 9929121908 and register your complaint.

Grievance Handling and Resolution Process
Upon registering a complaint, a CRN (Consumer Reference Number) will be generated for tracking purposes.
All complaints will be recorded in the Customer Grievance Register, including details of the complainant, date of receipt, nature of the complaint, and category of grievance.
The committee will review and acknowledge the complaint within 7 days and may request additional documents or clarifications if needed.
If the complainant does not provide the required information within the stipulated time, the complaint may be closed.

If the complaint is valid, the committee will instruct the concerned distributor/official to respond within 7 days.
The committee may conduct hearings (in person or telephonically) if necessary.
Based on the review, the committee will decide on compensation, product replacement, or refund if the complaint is found genuine. If deemed unsustainable, the complaint will be dismissed.
All proceedings are recorded for internal review and regulatory compliance.
At Keemorn, we value our customers and strive to resolve all grievances efficiently and fairly.